Company structure

The importance we place on customer services is demonstrated by the equal balance of commercial and technical staff on our team. Our flat management structure ensures that we can resolve any customer issues or queries as quickly as possible and with a minimum of effort on our clients’ part.

Our pool of professionally certified and accredited engineers boasts a wealth experience across many fields in both IT and Telecommunications technology ensuring that faults or technical issues can be dealt with efficiently and effectively.

Commercial Team
Our Commercial Team only deals with enquiries from new clients whilst our dedicated Account Management team focuses on supporting and working with our existing clients.

Technical
Our technical team is made up of Engineering and Project Management staff. Their main role is to administer the helpdesk, providing front line support to all our clients and dealing quickly with any faults or technical queries our clients may have. They are also tasked with the implementation of project work to ensure that clients receive the desired level of support before, during and after project completion.

Customer Service
Our customer service team is made up of our Finance, Administration and Billing Management staff. Their role is to ensure that all the back office functions run smoothly so that our clients receive their invoices, telephone bills and support contracts on time.