Avaya IP Office
If you are looking for a cost effective telephone system
to cater for the requirements of a small or medium size
office the Avaya IP Office provides an ideal solution.
The Avaya IP Office delivers the powerful call handling
capabilities for the busiest communications
environments.
What really sets Avaya IP Office apart from communications
solutions you may have used before are the innovative applications
you can add that will transform the way you do business:
- Integrate your customer database with IP Office’s
sophisticated call routing capabilities to deliver a
new level of personalised customer service.
- Build a multimedia contact centre (up to 75 agents)
to support customers via the phone, e-mail or Web chat.
- Implement innovative call accounting capabilities
that track calls, allocate costs and speed investment
returns.
- Distribute information quickly to large numbers of
people (training, press conferences, briefings) with
easy-to-use conferencing capabilities.
- Integrate security and office management capabilities
to remotely unlock doors, access fire/burglar alarms,
monitor energy settings, and more.
By “converging” voice, data and Internet
technologies in one solution, Avaya IP Office is able to
support all of these applications. Whether it’s improving
productivity, streamlining the flow of information or enhancing
your customer service, the versatile Avaya IP Office is
designed to support the applications that will help you
achieve your most important business goals.
A phone system
A
full PABX with hundreds of features. Up to 256 extensions.
Display Phones. Desk – and PC – based IP phones.
Paging. In-building wireless.
A Messaging Server
Voicemail. Auto attendant.
Unified voicemail/e-mail. Personal number. Call recording.
Easy-to-use graphical interfaces. Full synchronization
with Microsoft Exchange.
A Contact Centre
Multimedia call routing – voice,
e-mail and Web chat. Queue Management. Up to 75 agents.
Wallboards. Management by exception. Real-time tracking
and analysis.
A Conferencing Solution
Have your own
private conference bridge with up to 64 people on a call.
Reduce or eliminate fees for externally managed conference
services. It’s secure, easy to
use and very cost effective.
