Cisco Call Manager (CCM)

Cisco Call Manager is the software-based call processing component of the Cisco enterprise IP telephony solution; it is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data.)

Cisco Call Manager provides a powerful telephony solution from 1 to 30,000 IP phones and delivers such applications as Unified Messaging, Multi-media conferencing, collaborative contact centres , and interactive multi-media response systems.

Cisco Call Manager supports a comprehensive range of IP handset devices and applications to suit individual customer needs.

Multiple Cisco Call Manager servers are clustered and managed as a single entity. Clustering multiple call-processing servers on an IP network is currently unique to the Cisco IPC solution.

The benefit of this distributed architecture is improved system availability, load balancing, and scalability. Call Admission Control helps ensure that voice quality of service (QoS) is maintained across constricted WAN links, and automatically diverts calls to alternate public switched telephone network (PSTN) routes when WAN bandwidth is not available. A Web interface to the configuration data-base enables remote device and system configuration.

Bundled Software
Call Manager V4.1 Includes Call-processing and call-control application. System includes system and device configuration including dial plan.

Cisco Call Manager CDR analysis and reporting tool (CAR)-Provides reports for calls based on call detail records (CDRs). Reports that are provided include calls on a user basis, calls through gateways, simplified call quality, and a CDR search mechanism. In addition, CAR provides limited database administration; for example deleting records based on database size.

Cisco Call Manager Bulk Administration tool (BAT) – Allows the administrator to perform bulk add, delete and update operations for devices and users.

Cisco Call Manager Attendant Console – Allows a receptionist to answer and transfer/dispatch calls within an organisation. The attendant can install the attendant console, which is a client-server application.

Cisco Conference Bridge – Provides software conference bridge resources that can be used by Call Manager.

Cisco IP Phone Address Book Synchronizer – Allows users to synchronize Microsoft Outlook or Outlook Express address book with Cisco Personal Address book.