Cisco Call Manager Express (CCME)
Ideal for a small office or branch office sites the CCME
is the newest addition to the Cisco IP Communications range.
The solution is ideal for organisations looking to build
their voice and data infrastructure on a single network.
The CCME serves offices of 100 users or fewer and enables
a robust set of commonly used business telephony features,
voicemail, and automated attendant capabilities.
By deploying a single platform to address all your data
and voice business needs, you can streamline your operations
and simplify management, maintenance and training, resulting
in a lower total cost of ownership.
Robust Features and functions
Call forwarding,
call pick up, dual line appearances and hunt groups ensure
that when a call comes in to any office, regardless of
office size, it will be answered efficiently to ensure
that customers remain satisfied with the service they receive.
CCME supports Computer Telephony Integration (CTI) with
your customer-relationship-management (CRM) applications.
For example, if your staff uses an application to manage
their contact lists and contact information, when a contact
calls, the system can automatically access that contact’s
record based on their caller ID. This streamlines work
processes and increases efficiency. Gaining immediate access
to personal and order information without having to manually
enter individual account information allows employees to
both personalise and speed their interactions with important
contacts.
Voicemail
When the next available person
cannot answer a call, extending individual voice mailboxes
to all employees provides an opportunity to improve customer
service and employee productivity, while increasing the
professionalism in a small or medium size office.
Cisco
Unity Express, an optional network module for CCME, offers
easy, one touch access to messages and commonly used voice-mail
features that enable users to reply, forward, or save messages.
To improve message management, users can create alternate
greetings, access envelope information, and mark or play
messages based on privacy or urgency. It includes 100 hours
of voicemail storage ample capacity for a small or medium
sized business.
Cisco Unity Express also provides general delivery voice
mailboxes, voicemail storage for employees with similar
skill sets or job functions.
A basic, built in automated attendant enables callers
to quickly reach the right person without the assistance
of an operator 24 hours a day, 7 days a week. A dial by
name and dial by extension directory simplifies self service,
and if you need further assistance, you can easily return
to an operator when needed.
Cisco offers a broad range of IP phones at various price
points to meet any application or requirement. When connected
to a converged IP network, Cisco IP phones enable users to
place phone calls as quickly and easily as they would using
their existing phones. The new generation of intelligent
Cisco IP phones is entirely display-based and offers straight
forward user features. Display phones help users with prompts
for how to use the phone and access a directory.
