Services
Exceeding Expectations
The quality of our customer support defines us as a Service Provider and every hour of every day we strive to exceed our customers’ expectations in the services and support that we deliver.
The investment that we put into our pre-sales and service delivery teams enables us to remove the risk and pain from the transition of Communication services, whether it is change of supplier or a change of technology platform.
Consultation
Our engineers start by assessing your business requirements and determining your unique communications cost structures. They evaluate communication patterns and trends, identify waste and outline the most efficient and powerful solutions for your business needs. They develop a solution from the desktop to the network core and plan for network quality of service (QoS) and bandwidth demand to ensure optimal performance.
Implementation
Once a solution is agreed upon, dedicated Worksmart project managers take responsibility for the installation of all circuits and equipment. They provide a single point of contact for you and your IT staff during roll-out and coordinate everything from equipment delivery to number porting. After everything is in place, they work with your IT staff to conduct complete administrator and user training.
Management
There are many VoIP providers in the marketplace but only one that delivers the level of service and support that Worksmart Technology offers.
At the heart of our customer support capability is the Network Operations and Control Centre (NOC), which sets new standards in network infrastructure management, providing a level of network visibility and control unparalleled in the industry. Staffed 24/7/365, the NOC serves as a direct extension to the IT staff of our clients.
The NOC is the one stop shop in end–to–end network management that monitors and analyses performance, detecting anomalies and taking action where necessary. A proactive network management service combined with some of the fastest most sophisticated event management systems available, delivers unprecedented network uptime and immediate response to critical network conditions.
Our People
A skilled, resourceful and empowered team staffs the NOC 24/7/365. Not just technically astute but also highly trained on solving problems for our customers, all Worksmart Technology engineers are trained to the highest standard with both vendor and industry-wide accreditations. This ensures that we are qualified to design, install and support the reliable communications your business needs and deliver you genuine competitive advantage.
Our Processes
Our experienced project managers work with you and your teams from the start of the project through to delivery, remaining sensitive to the time and logistical needs of your business. Worksmart's use off Prince 2 project management methodology ensures you will enjoy timely execution of the project, with minimal disruption to your business.
Our Training
Delivering cutting edge technology solutions is just part of the story. Our experienced training team ensure that your employees are fully trained, confident and competent to take full advantage of the advanced functionality our services offer. We deliver bespoke training to suit the needs of your business, from simple handset users, to super users, operators and administrators.
Call us to find out more about our professional services