Where Am I?:
Services > Technical Support
Mitel Maintenance Services
As the UK’s only Mitel Managed Services Specialist Partner with a Mitel MiCD (Mitel Multi instance Communications Director) hosted platform, Worksmart is able to offer Mitel customers, unique maintenance support services with built in business continuity and disaster recovery capabilities.
Our engineers and technical support team are amongst the most experienced, highly trained and highly qualified engineersin the UK, supporting Mitel IP based communications products and services.
This means that we can provide you with the highest level of support for you Mitel telephone system.
What can new maintenance customers expect from Worksmart?
- Free acceptance testing and handover of existing Mitel/Inter-tel equipment.
- A free communications audit of your entire communications infrastructure.
- Recommendations for any improvements and cost savings available.
- Upgrades to the latest levels of software for your current system.
- Integration with our hosted platform for support and disaster recovery.
Why you are better off partnering with Worksmart for maintenance
- All our helpdesk calls are answered quickly by a real person
- We don't leave any support calls to go to voicemail
- Our support calls are all dealt with by experienced qualified engineers
- We provide refresher training for super users and new starters
- We offer unique disaster recovery and continuity planning services
Fast problem resolution
Our Mitel maintenance customers benefit from our full remote diagnostic and fault clearance facilities, which means that a faults can be identified and in most cases cleared remotely, minimising the need for engineering visits. This reduces problem resolution times and enables us to provide competitively priced support contracts.
24/7/365 Maintenance Cover
We tailor our support cover to suit your requirements. Whether you are looking for a support cover during standard working hours or require fully comprehensive 24/7/365 support, we will work with you to understand your business and tailor a solution to meet your needs.
Technical Advisers
Part of the service that we offer at Worksmart is to act as technical advisers, keeping you informed of new technologies as they become available that deliver improved office productivity, enhanced customer service and reduced costs. We can also back up your in-premises Mitel equipment with our hosted service or migrate you to a fully hosted service with all the cost saving and disaster recovery benefits.
For more information about any of our Mitel Maintenance services, please call us on 0800 840 9140.