Business
Telephony Systems
The purchase of a business telephone system is an important
decision for any organisation. Worksmart’s in-house
team of experts will work with you to analyse your company’s
needs and help assess the benefits of implementing one
of the new breed of IP Telephony systems.
All our telephony deployments are carried out by our
own field engineers and fully supported by our in-house
technical support team.
Here are some of the hot topics and new features with
which Worksmart can empower your company:
Computer Telephony Integration:
Integrate your
telephone system with your data-base, CRM system or Outlook
to enhance productivity and
customer service levels.
IP Telephony:
Integrating your voice and data networks can reduce
cost of ownership and make your network more
flexible for users.
Remote Working:
Increase efficiency and flexibility
by enabling your sales and customer service staff to connect
to your office telephony system even when they
are working from home.
Messaging:
Access all your voicemail,
e-mails and faxes via
one simple-to-use messaging system, regardless of your
location
Contact Centres:
Help ensure your customer
service team is staffed at an optimal level by monitoring
call volumes and
staff performance.
Conferencing:
Manage your own
conference calls efficiently
and easily with the right conference system.
Voice Recording:
Monitor customer
services calls and record sales calls for training
purposes with a system that delivers recording and play-back
on demand.
Worksmart’s range of IP systems include:
