Worksmart delivers future proof specialist trading solution for busy city investment banking group Ambrian...
The Client
Ambrian Partners is an AIM listed specialist investment banking group focused on the mining, oil & gas, alternative energy and new technology sectors. It provides corporate finance, stock broking, commodity broking and investment management services to institutional and corporate clients. Ambrian is also a principal investor in the natural resources sector.
The Challenge
Having doubled in size over the past six months, and with further growth predicted, Ambrian needed to move to bigger premises. At the same time it had outgrown its existing phone system: calls were getting lost and no further lines could be added without great expense.
Mike Dack, operations manager at Ambrian saw the office move as a good opportunity to switch to a more scalable communications system with added functionality. “It was clear that our existing system wasn’t going to meet our needs for much longer. Moving offices provided us with the ideal chance to move up to a system designed for a larger organisation that would provide us with greater flexibility.” Dack audited the company’s requirements and then looked for a reseller to help him meet them.
The Solution Ambrian chose Worksmart Technology, an IT and telecoms consultancy and integrator that specialises in IP technology and in office relocation. Dack told Worksmart he needed a system that would support Ambrian now and in the future, that could meet their voice communications needs, provide dealer board functionality and call recording for compliance with financial regulations. He also mentioned that the company supports a handful of remote workers.
Another key element was the timescale. The system had to be delivered, configured and installed by the time the office move went ahead – a date just over two weeks away.
Worksmart quickly identified that Mitel was the only vendor who could meet these needs, in particular offering the dealer board. Worksmart recommended the Mitel 5560 IPT for trading desks and Mitel IP display phones for other staff. In addition, home workers can benefit from identical communication services as those working in the office.
Chris Daines, Director at Worksmart Technology explains: “Mitel has an excellent reputation for easy-to-use, intuitive products that can enable increased productivity and sales. I was also impressed with Mitel’s awareness of the obligations that companies regulated by the Financial Services Authority face and how it has developed specific applications for these markets.”
“Although several vendors offer communications systems with integrated dealer boards, none could match Mitel functionality for the price. I am delighted to say that I haven’t had a single complaint from users since they switched to Mitel. We purchased 12 simultaneous licenses and as the company grows we will easily and quickly be able to add to this number,” says Dack
Since installation of the new system, Ambrian has seen an increase in productivity across the pre-sales support team who are using wireless headsets with the IP phones. In addition, traders using Mitel 5560 IPT have enjoyed an increase in productivity enabled by clearly presented lines, one touch speed dial buttons and dual handsets.
Future
Dack continues, “At Ambrian we want to support our employees so they can do the best possible job. The communications system we use is a key part of this and should help us grow. I feel we have opted for a set-up that is as future proof as possible and will be able to support us for many years to come.”
As Ambrian grows, the company plans to add more desks and introduce new Mitel capabilities for example the Mitel mobile extension.
“The configuration and installation of the system went smoothly. From both an operations and an end-user perspective we have been happy with its performance, so I see no reason why we wouldn’t continue to use Mitel products for a long time to come,” adds Dack.
Visit our main Clients page to see the video case study for Ambrian.