Cloud Based Contact Centre Service

Enhance Customer Experience Whilst Reducing Costs

Our Cloud Contact Centre service provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales.

Our solution is completely cloud-based, significantly reducing both your capital and operating expenses.

Fast deployment and intuitive user interface shortening agent learning curves, means that you can achieve an immediate return on your investment and deliver a step improvement to your customer service satisfaction ratings.

Contact Centre

Key Benefits

Any Media – Communicate with customers and manage contacts on all channels: voice, email, chat, and web. Capture all interactions for increased customer satisfaction, greater efficiency and better targeting.

Reliable and Secure – Our emphasis on reliability, security and compliance make it an ideal choice for companies that need high reliability or that must satisfy the requirements of PCI, FISMA, FIPS, Safe Harbour or HIPAA.

Analytics Increase Agent Productivity – Our intuitive, web- based user interface lets agents work anywhere, while centralised management and reporting features empower supervisors to manage everything from agent scheduling to coaching, recording and call intervention.

Connect Locally. Manage Globally – Agents can work from anywhere, with smart call routing that quickly connects customers with the right people—anywhere in the world—with high-quality, reliable, secure connections.

Add remote agents when you need them

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Reasons to choice a Worksmart solution

  • Market leading cloud based contact centre solutions
  • Tiered service plans to suit your business needs
  • Large virtual contact centre with multiple sites
  • Skills based routing, IVR and built in CRM
  • Real time and historical reporting on agent activities

Call us to discuss which level of service would best suit your organisation on 0800 840 9140

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Cloud Contact Centre

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Experience our customer service solutions for yourself

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Customer and Agent Experience

Supervisor Experience

Administrator Experience

Get in touch

Call us on 0800 840 9140 or email us to find out more about our Cloud Based Contact Centre Solutions